When your business relies heavily on multiple extensions and immaculate customer service, you should seriously think of investing in a right mode of communication. Thanks to the technological advancement, you can now find a number of options to choose from. A PBX system is one of many options that will help you make and receive calls in an efficient way. However, you need to keep in mind that there are different types of PBX systems, including hosted PBX, VoIP, virtual PBX, and IP PBX. You should educate yourself about these options, compare them with your unique needs, and then finalize your decision. Here is a bit more about different types of PBX systems.
- Standard PBX System: It has been in use for years and is probably the most cost-effective way to divert calls to different extensions. You can start using it if you have a conventional landline phone. No specific equipment is needed, which is one of the best advantages of putting your money on a conventional PBX system.
- Hosted PBX System: With a conventional PBX system, you have to manage everything on-site, which can be quite challenging at times. To resolve the issue, you can turn to a hosted PBX system. A VoIP provider will maintain it off-site, giving you the best service and total peace of mind. The provider will manage everything and you will only have to pay a nominal fee to keep using the service. It is also a cost-effective option because you do not need to make a large initial investment. Using a hosted PBX is a good choice if you have less than 20 employees using the service.
- IP PBX System: It is essentially an upgraded form of a traditional PBX. You may benefit from this system if you have many employees relying on the service. Keep in mind that IP PBX systems have a high start-up cost because you will be purchasing equipment to install the network on site. There may also be an ongoing cost because you will need a specialized IT department to take care of everything. It means that after making a good investment, you will be in total control of how your PBX should be configured, and of course, there will be no subscription fee that is associated with a hosted PBX system.
- Virtual PBX System: It is a slightly differentiated form of a hosted PBX system. Also called a cloud PBX, a virtual PBX system is usually a more affordable choice for small businesses. You have to keep in mind that it costs less than a hosted PBX, but it does not offer as many features as you get through hosted PBX systems. You may benefit from this option when your business involves making many internal calls.
The crux of the matter is that you can certainly get good results by opting for a PBX system, but you need to take your time to decide if you should opt for a hosted PBX or a virtual PBX system will do just fine. Conduct your research and always make the right choice!